ÖZGE TEKALP Chief Customer and Project Officer | MBA, Digital Business
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As a seasoned Chief Customer Officer with over 20 years of experience in the banking and technology sectors, I have a proven track record of leading customer-focused strategies that drive growth and enhance customer experience. My expertise lies in developing engagement initiatives, building strong client and vendor relationships, and fostering a customer-centric culture across sales, marketing, delivery, and support teams.
I have successfully led customer engagement hubs, digital banking operations, and customer success teams, delivering significant improvements in customer outcomes, operational efficiency, and profitability. Notable achievements include establishing a customer health score, initiating best use of technology practices in digital transformation, and forming a credit collection unit that improved outcomes by 56% with 50% enhanced efficiency, saving $15M in 3 years. I hold an MBA from the University of Rochester - Simon Business School and a Postgraduate Diploma in Digital Business from MIT and Columbia Business School. I am also certified in corporate governance, business coaching, and leadership.
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